As customer interactions become fragmented across more channels than ever before, a CRM system may be your best tool to help provide seamless, insightful customer experience. To get that all-important single view of the customers, you’ll need a CRM system that serves as a hub for data coming in from all channels, so you can capture all the bits and pieces of information that make up a modern banking relationship, and use them to engage customers, convert more leads, and create life-long loyalty.Is your current CRM solution up to the task? If not, it may be time to plan for the successful future and build for the growth you seek.Here are some of the steps you need to take to make sure the process goes smoothly. Remember, enterprise-wide CRM adoption is a cultural shift, so steps involving people are just as important as steps involving tech implementation.1. Choose the right solution. The CRM marketplace is full of vendors offering “vanilla CRM” solutions, which claim to work for any industry and for any need of the staff. But these often don’t meet the complex needs of credit unions, who contend with complex legacy back office systems, geographically dispersed locations, and the need to keep business processes in compliance with rigorous legislation across all channels.If you pick a purpose-built solution for financial services from a partner with industry experience, you’ll have access to features and functions designed to meet these unique needs. Plus, you can rely on your vendor to share best practices and real-world experience to make the implementation a success.2. Select the right champions to lead change. Executive champions bring leadership and vision to your CRM project. But because CRM touches many departments and groups across your credit union, you’ll also need CRM supporters in every branch and location, at every level. And you’ll need to make sure that all champions have a singular vision of how the CRM implementation will benefit your organization.3. Build and maintain a roadmap. Bring your stakeholders together to create a roadmap for your CRM project. Start by evaluating the gaps between the creditunion’s current state and its desired future state. Then consider how CRM capabilities can help you bridge the gaps. Identify key building blocks, from data migration to process documentation, and assign responsibilities for each. 4. Create a comprehensive messaging plan. You’ll need to communicate how the new CRM solution can help everybody do their jobs better without reorganizing their workflow, and listen to what everybody wants out of it. Be prepared for resistance – old habit die hard, and change makes people nervous, so you’ll need to be proactive about reassuring staff members that the CRM solution will help them meet their KPIs and make their daily lives easier. Make sure you have a mechanism in place for employees to share feedback with your CRM team throughout the planning, implementation, and rollout of the solution.5. Plan to make training an evergreen activity. Peer-to-peer, role based training is essential if you want your staff to adopt CRM and use it correctly. You also need to recognize that ingraining new habits takes time, allocate resources to offer intensive training up front, then reinforce it later, and make inspection and coaching a perennial task as well. And don’t be afraid to incentivize CRM adoption, or use gamification and scoreboards to encourage CRM uptake at individual branches or locations.6. Run through your CRM readiness checklist. At this stage in the game, your credit union is ready to go, with a roster of CRM champions in place, training, and communications plans ready to go, and key building blocks and KPIs mapped out. A final systems check can help you identify any last issues before you begin implementation. Your readiness checklist should include questions like these:Does everyone have a clear and common understanding of the CRM project?Do they understand their specific roles during roll-out?Is the feedback process clear for everyone? Are cross-functional teams poised to troubleshoot?Are all data sources identified? Is there a plan for their integration?Plan for SuccessAs the saying goes, “failing to plan is planning to fail”. When a CRM project fails, it is often because the organization hasn’t’ done the groundwork to ensure adoption of the system. If you don’t create and monitor CRM KPIs, you may not even notice when adoption rate and usage drop and the project stagnates. Conversely, if you take the time to select the right vendor, make a comprehensive implementation plan, build buy-in and rally the organization, you are well on the way to experiencing the enterprise-wide benefits of CRM. Why is this process so worthwhile? Well, because significant organization-wide benefits of CRM include (but aren’t limited to), a better understanding of members, stronger member relationships, increased loyalty, and the opportunity to leverage member data to market more effectively.Want more strategies to ensure CRM implementation success? We’ve drawn on over a decade of experience helping credit unions plan CRM projects to offer you some straightforward advice on important steps to follow. Read our eBook to learn more. 34SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Olga Zakharenkava Olga Zakharenkava is the VP, Demand Marketing at Doxim, a leading provider of cloud-based customer engagement solutions for credit unions and wealth management firms. Find out more at www.doxim.com Web: www.doxim.com Details
A data warehouse is a terrible place for your data. It goes against everything we have heard for the last two decades, but it is true that warehousing is the least valuable thing you can do with your data. Information Theory proves this contrarian view and, along with Lean practices, suggests a better way to leverage your institution’s data. That said, it is important to note just how important data is to the future of your credit union. Data can make the difference between your credit union thriving and better understanding your members and being one of the financial institutions that close their door or are merged every single day. So, let us dig in on what Information Theory and Lean practices tells us, and more importantly how you can do better than warehousing when it comes to your data assets.View your data warehouse as an actual warehouse. It is helpful to understand why it is the least valuable thing you can do. In this virtual warehouse sits hundreds of thousands of square feet of stuff in boxes. Stuff just sitting there, doing nothing. Anyone trained in Lean knows that this is a recipe for disaster. Lean tells us that we only produce as much as we can reasonably expect to use in a short duration. Holding as little in inventory as possible reduces costs, defects, and waste. Defects is an important aspect that we will revisit later. So why would we treat data any differently than any other inventory?Some might argue that a data warehouse is different than a cavernous physical warehouse filled with boxes. But is it really? Lean tells us that everything should be contributing directly to the value chain. So, what is value of the terabytes of data that is either wholly or mostly going unused? The answer at many credit unions: nothing. That is of course, unless your credit union is currently using that data to tangibly improve the member experience, reduce costs, prevent fraud, or improve the financial lives of your membership. However, most data warehouses are not doing this, they are simply storing that data – metaphorical boxes sitting in a warehouse generating cost, introducing risk, and creating little to no value.The data warehouse metaphor gets even more interesting when viewed through the lens of Information Theory. Firstly, we will step back and briefly talk about Information Theory. Imagine you are in a completely dark room you have never been in before. You want to leave the room, but you do not know how close you are to the door or even what might be in the room. Information Theory says the information that is valuable is only what tells you how to leave the room. Getting an updated baseball score while in the room is not valuable because it does not help you leave the dark room.Thinking back to the data warehouse, where all that member data is stored in metaphorical boxes, but not being used violates Information Theory. Data collecting digital dust in a warehouse violates the theory because it is not being used to inform decision makers in the credit union. It is not informing how to leave the dark room or in our case, improving the credit union’s situation. For data to be information, it must add to knowledge. Data at rest does not do that, it is just a cost.It is interesting how Information Theory and Lean both agree here. Product, or in our case data, not directly in the member value stream is waste. For most financial institutions data is being somewhat used, at a clip of 5 to 10 percent, which means that 90-95 percent of the data warehouse is producing little to no value. When a credit union is spending hundreds of thousands of dollars a month on servers, salaries, and bandwidth, this becomes very expensive waste.Taking a moment to get perspective about how data can produce value at your credit union is the first step. Using the analogy of the dark room with your membership is helpful. What does the senior leadership team need to know to make strategic decisions in the interest of the membership and the future of the credit union? What does the digital banking team need to know to make product and offering decisions to improve the member experience? What does the branch team need to know to improve the branch experience or increase product adoption? Asking these and other questions are critical to begin to formulate what data is valuable and what is not.Once these questions are answered, the input data has been inventoried, and the systems identified that deliver and create the information, a credit union is ready to approach data. Not as a warehouse full of metaphorical boxes, rather as a value-producing asset – this is what data should be. Data that contributes to answering these questions gets used and is no longer wasteful. Further, because the data is being used, quality issues with data get quickly noticed and the trust in the internal teams goes up. Once everyone is pulling from a single source of truth the internal data culture also begins to grow as does your data’s value. Data increases the efficiency, accuracy, and precision of a team’s decision-making process as a whole – both on the larger, strategic scale and in solving day-to-day operational problems.Once an institution has focused its effort on only investing in the data that is usable, both in terms of content and age, the institution can focus on getting out of the dark room. Once the volume of data is manageable, instead of storing the data in sealed boxes in a warehouse, a credit union can spread the data out onto an active workbench. A workbench that can be used to craft insight, prove hypotheses, and generate tangible results from an otherwise intangible asset. Data work-benching, instead of warehousing, also implies a level of transparency, accessibility, and supports people frequently revisiting the workbench with new questions and ideas. This level of data interaction is not obtainable with a data warehouse.Having a data warehouse is not a bad thing, but a credit union needs to get value out of it. Credit unions that view their data warehouse as an asset to help them navigate the analogous dark room are getting value out of it and likely improving the lives of their members. However, if there is no clear vision or understanding of how it contributes to servicing the membership, it is most likely nonvalue-added cost. Information Theory helps leadership determine what in their data warehouse helps them make better decisions and what is only incurring cost. Put your data to work in service of your members, they will thank you for it. Co-authored by T. Buck Strasser 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Ray K. Ragan Ray K. Ragan, MAd (PM), PMP is the co-founder of Clear Core and helps Credit Unions use data strategically. Prior to Clear Core, Ray worked in defense and financial technology, … Details
A joint CDC and Minnesota Department of Health (MDH) investigation that included a review of isolates submitted to the PulseNet National Salmonella Database in 2004 showed 28 matching human case-isolates from 19 states. Of 22 patients interviewed, 13 (59%) had had contact with rodents from pet stores. Two patients (9%) became ill through secondary exposure. Seven of the 22 patients (32%) had no known rodent contact. Four people remained under investigation and two were lost to follow-up, the CDC reports. May 6, 2005 (CIDRAP News) Fifteen cases of multidrug-resistant Salmonella infection have been traced to contact with hamsters, mice, and rats, marking the first human salmonellosis outbreak linked to pet rodents, the Centers for Disease Control and Prevention (CDC) announced yesterday. The investigation connecting human and rodent cases involving Salmonella enterica serotype Typhimurium began last summer, after a 4-year-old South Carolina boy and a 5-year-old Minnesota boy fell ill. One had just bought a hamster, the other a mouse. Both rodents died within a week after the sale, according to an article published in today’s issue of Morbidity and Mortality Weekly Report (MMWR). Tracing of rodents from exposed patients led to pet distributors in Georgia, Arkansas, and Iowa, but no common link among the three main distributors was found, the article says. Systematic environmental cultures were taken only at the Georgia site, where S Typhimurium was found in rodent cages, rat bins, and mice and rat pellets. In addition, several rodent breeders/distributors said they routinely gave antimicrobials to rodents at several points in the raising and distribution process. “One pet distributor used rodent feed containing tetracycline for all rodent feedings,” the article states. The preventive use of antibiotics might have facilitated the spread of multidrug-resistant Salmonella in the “pocket pet” industry, the CDC says. “This use might have contributed to disease in colonized animals and increased shedding of Salmonella, thus facilitating increased transmission among animals and from animals to their human caretakers.” The CDC says healthcare workers should consider pet rodents a possible source of Salmonella and obtain cultures when investigating outbreaks. The agency also suggests improving hygiene in rodent cages and reducing unnecessary antimicrobial use. The patients with known primary or secondary rodent exposure came from 10 states. Symptoms included abdominal cramps, fever, vomiting, and bloody diarrhea. Six patients had been hospitalized, but none died. Both human and animal S Typhimurium isolates were uniformly resistant to ampicillin, chloramphenicol, streptomycin, sulfizoxazole, and tetracycline. The CDC recently released a fact sheet that provides tips on buying pocket pets and minimizing the risk of salmonellosis associated with them. It says that thorough handwashing after handling rodents or their cages and bedding is the most important preventive step. The agency also says young children should be kept away from rodent waste. Hamsters involved in the investigation were found to be part of a shipment of 780 hamsters received in Minnesota on Aug 1, 2004, from an Iowa pet distributor, the CDC reports. Of those hamsters, 243 were sent to 15 retail pet stores in four midwestern states. Shipments stopped on Aug 23 after many hamster deaths. By the end of August, 320 of the remaining 537 hamsters at the Minnesota distributor had died, most after bouts of diarrhea. The remaining hamsters were euthanized. CDC. Outbreak of multidrug-resistant Salmonella Typhimurium associated with rodents purchased at retail pet storesUnited States, December 2003October 2004. MMWR 2005 May 6;54(17):429-33 [Full text] CDC fact sheet “Pocket pets pose salmonella risk”http://www.cdc.gov/media/pressrel/fs050428.htm See also:
After the Kornati National Park and the Lastovo Nature Park, other Croatian protected areas have expressed interest in developing eco-tourism packages.This is the result of WWF’s work with the aforementioned parks where eco-tourism offers have already been set, successfully tested and approved by international eco-tourism experts.WWF presented the results of its work on eco-tourism through the DestiMED project at a meeting of professional services of all Croatian protected areas, which has been held in the Brijuni National Park since Wednesday. After the official presentation, with an exhibition of photos from previous tests and tasting of local products on offer on the Kornati and Lastovo, representatives of other parks became interested in this story and expressed a desire to develop such packages in their parks. “This type of tourism, where there are small groups that blend in with the local population, is something that WWF wants to stimulate because it is complementary to nature conservation as opposed to mass tourism that consumes resources unsustainably. The profit remains in the local community, which is extremely important because in mass tourism the profit goes to a third party”, Said Mosor Prvan from WWF.Namely, the local community participates in the creation of an eco-tourist package based on the current offer, but also on some completely new activities such as fishing tourism or a demonstration of traditional honey production. The Brijuni and Mljet National Parks, the Telašćica Nature Park, Vrana Lake and Žumberak, and 12 county public institutions have expressed their interest in the development of ecotourism in their areas.Ecotourism packages developed in NP Kornati and PP Lastovo will enter the commercial phase in 2019 and, together with other protected areas in the Mediterranean that are part of the DestiMED project, will be sold to agencies dealing with sustainable tourism. The DestiMED project is based on the success of the MEET (Mediterranean Ecotourism Experience) network, a non-profit destination management organization, which aims to further develop and promote a high quality portfolio of ecotourism experiences in the region’s protected areas.
Dalibor Cvitković, Mali Lošinj Tourist Board: We are much smarter and more prepared for the challenges that tourism brings in the time of coronavirus
It always takes two to tango. Great advice for all other destinations. Now we have time to prepare well for next year, and as Cvitković says, we are much smarter than at the beginning of the crisis. This year, Lošinj showed the way, the right way Dalibor Cvitković, director of the Mali Lošinj Tourist Board As I mentioned, it is a great pity that the “Ferry Free” action has not fulfilled its potential, in line with the epidemiological situation and the closure of the borders, because I am sure it would prove to be a full hit. “Insurance” policy for guests The lesson for next year is that it is difficult to plan anything, but we must be ready to react quickly, as this year, says Cvitković and adds: “The situation will change from day to day and that is why we will have more plans because we cannot know in advance what will happen, but we must be ready for all situations, says Cvitković and announces that the Lošinj Tourist Board is preparing more action protocols for next year. “We have to be ready to react very quickly and make decisions quickly. That is why synergy is important and that we have prepared several scenarios. From campaigns, communications to protocols. The 2021 season will not be significantly different than this one. Lošinj will continue to be primarily a destination for destinations and car destinations” Another proof that regardless of the system, which certainly needs to be thoroughly reformed, people make a difference. It’s always up to the people. This year, in a crisis situation, all the weaknesses of our system were clearly seen, who got lost and who proved it. One can have tourism with a coronavirus epidemic, we just all have to stick to epidemiological measures, emphasizes Cvitković, and among other things, this season has shown that. “Synergy within the tourism sector is important, and the Institute of Public Health is currently one of our main partners. We have to form teams to be ready to do the testing in a short period of time, so in less than 72 hours to get the test results. This is a key issue for guests. Also, we all need to network much better, to have a health care system behind us and to make tests and reservations on time – everything was ad hoc this year, but now we have the opportunity to plan the whole system and story in 2021. We are now much smarter and more prepared for the whole situation and the challenges that tourism brings in times of covid19 crisis”, Adds Cvitkovic. Cvitković: Now we are much smarter and more prepared for the whole situation and the challenges that tourism brings in times of covid19 crisis “In our main emitting markets, we have conducted, and still carry out in some, a marketing campaign “Lošinj – Your island oasis” with the action “Ferry Free” where guests who come in September and stay a minimum of seven nights, reduce the price of accommodation for a return ticket. ferry for vehicle and passengers”, Points out Dalibor Cvitković, director of the Mali Lošinj Tourist Board. And that is the key question, have we learned anything from this situation. Because as I am in a broader analysis of Fr. expectations for next year stressed, we must openly admit to ourselves where we have made mistakes and correct those same mistakes. This is the only way we can move forward. Because perception ssecurity, communication, as well as organized health system – will be one of the most sought after currencies and among the main motives for coming. Details that will make an important difference compared to the competition. Of course with the main assumption that we all strictly adhere to all epidemiological measures. Even more than the prescribed measures, precisely because of tourism and the perception of security. Personally, I think it was a mistake that we did not introduce the mandatory wearing of masks indoors much earlier, regardless of the fact that at that time the epidemiological situation in our country was stable. It was the first tourists who started arriving in Croatia, who complained that it was too relaxed in our country and no one was wearing masks, while in their countries the measures were much stricter. Although the current situation, ie the sudden closing of the tourist season due to the closure of borders, has of course disrupted the course and efficiency of the action, the action has borne concrete fruit in the current framework. Author of photos: Sandro Tariba “Sun and sea, outdoor, Wellness, gastronomy – this form of tourism is good for us, our emitting markets also recognize it, but I would like to dedicate more time to the domestic guest. Here, the State could turn Cro cards into Cro vouchers, not to put everything at the expense of the employer, but to co-finance in some or 100% part as in Slovenia. I think it would be a great opportunity for 2021, to raise the share of the domestic guest, because they have no limits with borders, and the domestic guest is more than a good guest. Also, the presentation of new cases from the national level should certainly be viewed in all regions, even destinations. For example, this year we had zero patients on the island, while in Rijeka, for example, the picture was different. And there were many more such examples. ” Cvitkovic concludes. Let us remind you, the Lošinj Tourist Board initiated the action FERRY FREE with the aim of attracting visitors in the month of September. So to the visitors who will be staying in September for more than seven nights, The Tourist Board co-finances return ferry tickets at facilities that have responded to the invitation. Namely, in case of suspicion of covid19, the guest does not go to the doctor alone but must contact the reception of the hotel or the owner of the accommodation. Then the questionnaire made by the Lošinj Tourist Board is filled in at the level of the entire destination, and the hotel or the landlord calls the doctor and the epidemiological service. Also, Lošinj is the first destination in Croatia that covers the cost of accommodation and meals for guests or their families in case of self-isolation. When asked how he comments on the summer season, Cvitković said that they were satisfied, in accordance with the initial announcements, but that the bitter taste of unrealized tourist traffic in the second part of the season remained. “We blame ourselves for the increase in the number of infected people, which of course reflected on the whole situation. The question is, have we learned anything this year? ”, adds Cvitković. In case one of the guests has symptoms or coronavirus, Mali Lošinj Tourist Board, in cooperation with everyone in the destination, has prepared clear protocols this year, as well as “insurance policy ” for guests. The Lošinj Tourist Board is preparing several action protocols for next year “For the first eight months, we achieved an index of 58 in overnight stays, but we hoped that the postseason would be in higher numbers. What makes us happy, both in the whole of Croatia, and also on Lošinj, were not covid cases in accommodation capacities. Also, the hotel accommodation, despite the large number of people and common rooms, did not have a single case of new patients nor were they hot spots. And we know how hotels are generators of consumption and employment and how important they are for every tourist destination”, Cvitković points out and says that on the other hand, the Headquarters must work on” quenching “some possible hotspots faster and more efficiently. Quick reaction, communication, synergy with the field, proactivity, courage and readiness for action are the qualities that adorned this year’s Lošinj Tourist Board, which certainly positively jumped out of the crowd and showed the way. Well done to Lošinj and congratulations to Dalibor Cvitković, we need such leaders. Here I must emphasize and praise the synergy and communication of the TZ office with local partners and tourism entrepreneurs or the quality relationship that should be the rule, not the exception. In almost every sentence during the conversation for this article, Cvitković emphasizes communication with everyone in the field. A relationship that obviously works, although it is never ideal and has different opinions, which is good, because only through constructive conversation and dialogue can we move forward. / / / THE QUESTION THAT EVERYONE IS ASKING: WHAT WILL THE NEXT TOURIST YEAR BE LIKE? HERE ARE SOME LOUD THINKINGS Yet even in these current frameworks, the action has proven successful. Because if we know that the average tourist consumption on Lošinj is around 100 euros, in the covid crisis it is slightly lower (approximately 80 eur), then we come to a simple calculation that thanks to the action in September generated tourist spending of 400.000 Eur – which is more than a great success . Of course, this is a rough estimate. And September is still going on and we have yet to get the final results of the action. “During September, in accordance with the” Ferry Free “campaign, we expect to achieve more than 5.000 overnight stays, which is a direct consequence of the campaign. Of course, we expected a greater economic effect, but our main markets are closed, so most of the guests who took advantage of the action were guests from Germany. According to everything, we can be satisfied and in cooperation with partners we plan to continue the action next year. On the contrary, we plan to expand it even more, through more terms; in the pre- and post-season, as well as focus especially on domestic guests”, Said Cvitkovic. In the end, as I have already pointed out, this year’s mistakes should be openly acknowledged, without any negative connotations, so that we can correct them and move forward. Because in the global tourism “match”Market rules apply and we all fight for the same tourist. No matter what, it’s all up to ourselves. This year, the Mali Lošinj Tourist Board jumped out the most positively in the covid crisis, from communications, campaigns, ideas and most of all proactivity. We have already written on several occasions about campaigns, covid protocols, guest insurance policies as well as the Ferry Free campaign that is currently underway.
Iran on Sunday reported its highest single-day novel coronavirus infection count in nearly a month, warning that most of its provinces have been hit by a resurgence of the disease.The Islamic republic has been battling the Middle East’s deadliest outbreak of COVID-19 since late February.After a lull in deaths and infections from April to May, it now appears that the provinces first hit, including the holy city of Qom, are back in the same place as figures have been on the rise. “Sadly, since late June, daily infections have been on a rising trajectory” in Qom in central Iran, she said.”We are concerned that trivializing the situation and lax observance of health protocols may lead to a worsening of the outbreak in the province.”Lari warned against travel to Mazandaran, a popular northern tourist resort at the vanguard of the outbreak where daily infections had more than quadrupled in the past six weeks.Official figures show a marked increase in deaths and infections since the end of June.As a result, mask-wearing was made compulsory in covered areas and provinces were given powers to reimpose restrictive measures.Iranian media said that renowned Iranian filmmaker Khosro Sinai, 79, had died from the virus on Saturday.Celebrated and awarded in numerous Iranian and international festivals, Sinai was the latest high-profile figure to succumb to COVID-19 in Iran following several government officials and politicians.Topics : Health ministry spokeswoman Sima Sadat Lari said that 2,685 more people had tested positive for COVID-19 in the past 24 hours, the country’s highest single-day count since July 8.This raises total cases identified since late February to 309,437, she added.Another 208 people also died during the same period, bringing the overall toll to 17,190.According to Lari, the situation is “concerning” in 25 out of Iran’s 31 provinces.
The Eagles went down 1-0 at Norwich on Saturday in what was Pulis’ first match at the helm since his appointment before last weekend’s win at Hull. The 55-year-old made a couple of changes to his opening starting XI, with Cameron Jerome coming in alongside Marouane Chamakh in attack, while Jason Puncheon replaced suspended midfielder Yannick Bolasie. “Unfortunately for me and the football club, I have not been here, and that is no disrespect to anybody because we all have different ideas about the way to do things.” He added: “Most of the teams you are playing down there (in the table), like West Ham and Norwich, have had a couple of seasons in the Premier League, so have had time to build, they have a base and an opportunity to improve.” Eagles captain Mile Jedinak has no issues with tackling the hard work ahead. “Obviously there is a settling in period (for a new manager), but it is time to get down to business,” the Australian said. “The boys are aware of that, we have a tough week ahead, but we will be ready for that and eager to do our best.” Norwich, meanwhile, will be hoping for some consistency on the back of what was a second win in three matches and once which lifted them up to 14th, easing the pressure on manager Chris Hughton ahead of the midweek trip to Liverpool. “The game is all about confidence and we now go to Anfield on Wednesday night, and there are not too many tougher places,” said Hughton. “It is certainly better going there on the back of a performance like this and also a clean sheet. “We have been a bit stop-start, but that is how the league is and we need to start keep that continuity going. “We also need to make sure we do not pick up any more injuries over this heavy period, because we are quite stretched at the moment in certain positions” While there was little real chance in the short space of time for the former Stoke manager to stamp his mark on the side, it looked a positive move as the visitors produced a good response after falling behind to Gary Hooper’s goal on 30 minutes. Indeed, on another day, Palace could well have taken something away from Carrow Road, with a thunderous drive from Barry Bannan headed onto the crossbar by Norwich defender Martin Olsson and in the closing minutes Jerome missed his kick from 10 yards. Pulis will do his best to regroup and try to implement a few more minor changes before the Irons come to Selhurst Park on Tuesday night. “I would have preferred to have had a break, for some more time to work with the players, but the games come thick and fast in December, so you have to get on with it,” said Pulis, who will look to bring in some reinforcements when the January transfer window opens. “I was pleased with the players at Norwich because they tried their best, and as a manager, that is all you can do.” Although by no means cut adrift, Palace slipped back to the bottom of the table after Sunderland’s goalless draw at Aston Villa. “I know how tough it is going to be an have spoken to the directors for a few weeks now on the situation and they understand if I am going to stay here, then I want to build something and put something in place like I did at Stoke,” said Pulis. “What people don’t realise is one of the toughest and important jobs is pre-season, and what you can put in place. New Crystal Palace boss Tony Pulis would prefer to spend a few more days working with his players than having to throw them straight back into the battle for Barclays Premier League survival against West Ham. Press Association
Press Association Mourinho celebrated his 250th match in charge of the Blues with goals from Oscar and Willian either side of Costa’s eighth goal in his first six Premier League games, a tally second only to Micky Quinn’s 10 with Coventry 22 years ago. That is despite the £32million summer signing from Atletico Madrid having a hamstring injury which limits his involvement in training to “almost nothing”. Mourinho said: “I don’t care about Diego’s goals. For me it’s important that the team score enough goals to win. “I know a striker scoring goals is always nice for him and for his confidence, especially for a player like him who is not training as he should, because we are protecting him in certain situations. “He cannot be on top of his game, but even so scoring a goal is good for his confidence. “He’s doing almost nothing (in training). He’s just resting and recovering from the tight muscle he has. Every time he accumulates fatigue.” Mourinho believes Costa will only be fully fit if he is given leave from the Spain squad for next month’s matches with Slovakia and Luxembourg and fears a hamstring tear if his call is ignored. “If he doesn’t go to the national team and if he stays here 15 days just on treatment, he has the perfect chance to be top for Chelsea and top for the national team,” Mourinho added. “If he doesn’t have this period, will be always, plays one game, the other is in trouble, the muscle is tight, the muscle is danger to rupture.” Mourinho has no plans to speak to Spain boss Vicente del Bosque about the striker, who he hopes to select to play Sporting Lisbon in Champions League Group G on Tuesday night. The Portuguese added: “I want to. Let’s see what happens.” Costa has clearly made a big difference to Chelsea. Mourinho, comparing his side to this time last season, said. “We are a different team. We went in another direction. “It’s a different type of striker we have. He can move, he can come out, he can go to the sides, he can hold the ball. We are a different profile of team.” Mourinho is not aware of Quinn’s prowess – “Niall Quinn. He’s my generation,” the Blues boss said – with Costa top of the Premier League goalscoring charts and his team top of the standings. Mourinho, chasing his third Premier League title and Chelsea’s first since 2010, is refusing to get ahead of himself and believes his side’s rivals will not be too concerned by the Blues’ position at the summit. He said: “We go match after match. The next one for the Premier League is Arsenal (next Sunday). “We have a lead of three points over Southampton, which is a guarantee that next weekend we will still be top of the league. “Is this very important? It’s not crucial because it’s too early, but it’s a little bit of a space that gives you that good feeling that you’re top of the league. It’s good to be there. “Everybody knows the everybody is going to lose points. I don’t think any team is scared or convinced that Chelsea’s going to keep this run for 10, 15, 20 matches, always getting positive results. “We know this is the Premier League. Every game is really possible for a top team to lose points.” Chelsea never looked like losing against Villa after Oscar’s opener. Mourinho added: “We kept control of the game all the time. Even when the result was 1-0. “The second and the third goals obviously killed everything. Overall it was a very good performance.” Villa boss Paul Lambert was content despite a second straight 3-0 loss after the defeat to Arsenal. “We were well in that game,” Lambert said. “I couldn’t fault my own team. We gave it a right good go. “When you come to places like this, when you get a chance, you’ve got to score. “With Nathan’s (Baker) header, Fabian’s (Delph) couple of shots, (Aly) Cissokho at the back post, you’ve got to score. “If you get beat, you’ve got to leave here with your confidence intact, which we certainly are. “Performance-wise, other than trying to get a goal, I couldn’t ask for any more. “If somebody said to me you’d take three points from Liverpool, Arsenal, Chelsea, I’d certainly have taken it. “We’re up against Man City next week. Those four teams will be there or thereabouts when the title gets handed out.” Chelsea boss Jose Mourinho revealed Diego Costa is barely training, yet the Spain striker is still tearing Barclays Premier League defences apart after netting his eighth of the season in the 3-0 defeat of Aston Villa.
(CMC) – Assistant coach Roddy Estwick has urged batting star Shai Hope to rediscover his best red-ball form, if West Indies are to put pressure on England’s bowlers in next month’s three-Test series.While Hope has set the world ablaze with his imperious form in the one-day format where he averages 52, he has noticeably struggled in the Test arena with an average of 27 belying his obvious quality.The 26-year-old masterminded the now famous win at Leeds three years ago when he scored a hundred in both innings of the second Test but has not passed three figures since and has averaged a paltry 19.In contrast during the same period, he has blasted eight hundreds and 13 fifties in One-Day Internationals, at an average of 57.“He’s been outstanding in the white-ball format. We now need to get him to transfer that form he’s carrying into red ball cricket,” Estwick told reporters.“He hasn’t made a century in Test cricket since the back-to-back centuries at Headingley so we need Shai now.”Hope arrived in England in 2017 with a miserly average of 17 from seven Tests and failed again in both innings of the first Test at Birmingham in a crushing innings and 209-run defeat inside three days.However, he produced two high-quality innings at Headingley to etch his name into history, becoming the first-ever player to score a hundred in both innings at the venue in 127 years of first class cricket.His first-innings 147 helped rescue West Indies from 35 for three early on the second day and propelled them to 427 all out while his second innings, an unbeaten 118, saw the Caribbean side overhaul a target of 322 on the final day.In 33 innings since that tour, the elegant right-hander has notched just three half-centuries with a best of 90 not out against minnows Zimbabwe in late 2017.Now an entrenched member of the West Indies setup, Estwick said it was important for Hope to assume responsibility on the current tour and produce “world class performances”.“He’s a lot more experienced, we need him to be ready. We need the batting to really click in England because if the batting clicks, it gives us a real chance with the bowling we’ve got,” stressed Estwick.“And once we can put scores on the board we can become a lot more competitive; so Shai is very, very important to us. He knows that, he’s now one of the senior members of the group so he’s really got to stick his hand up and give us some real world-class performances.”Speaking to media via Zoom from quarantine on Tuesday, Hope conceded it was a critical time to improve his form in the longest format but remained at a loss to explain why he had not excelled recently.“Obviously we want to change that (from) around. Red ball is actually my favourite part of the game but the runs and the stats aren’t exactly where I want them to be but I’m working towards that,” he pointed out.“Honestly, I can’t pinpoint anything at this stage (to explain my form in Tests). I wouldn’t say my preparation has changed, I don’t think it’s anything major when it comes to my technical side of the game.“Obviously there are certain things you can tweak as you go along, but having said that it’s probably more of a mental thing. Hopefully I can turn that around especially in this series and move on from there.”
On Nov. 4, after a 4-3 home loss to No. 2 Boston College, Syracuse head coach Paul Flanagan’s dejected tone represented the state of affairs for the Orange. Nine games in and entering conference play, SU had one win.“Close but no cigar, that’s the old saying,” Flanagan said after the narrow loss. “We’re getting a little sick of that.”Syracuse struggled to close out games in nonconference play, ranking 31 out of 40 teams in the NCAA in penalty kill percentage. The Orange had struggled in key moments throughout the early part of the season, squandering a lead against Boston College twice and blowing an overtime game to Providence.Four games and three wins later, SU’s season appears to have avoided flat lining.Syracuse (4-7-2, 3-0-1 College Hockey America) struggled to begin the season against top opponents, but has since won three of four to open up conference play. After scoring nine times in its first nine games, SU has 14 goals over the last four games. Syracuse looks to continue its resurgence when it hosts Lindenwood (2-9-1, 2-4-0) this weekend at Tennity Ice Pavilion.AdvertisementThis is placeholder text“We were gaining confidence in those nonconference games,” Flanagan said. “Whether or not we were getting wins, our kids were getting more comfortable with their line mates and their defensive pairings.”The Orange opened the season with a difficult nonconference schedule, as seven of its first nine games came against opposition ranked inside the USCHO.com top 10 — No. 1 Wisconsin, No. 2 Boston College, No. 10 Providence and then-No. 9 Northeastern. This slate allowed the Orange to understand what needed improving before the beginning of CHA play, junior defender Allie Munroe said.“Playing those good teams at the start definitely helped prepare us for what we’ve come into so far this season,” redshirt junior Brooke Avery added.After three games, the Orange attack had failed to put in a single goal. It led to SU crashing the net more frequently, searching for rebounds and deflections or miscues from opposing defenses. While that created more opportunities, it also allowed opposing teams to take advantage on defensive-zone breakouts, Flanagan said.Yet, once SU began to face CHA opposition, scoring came easier, Munroe said. The Orange ranks second in the CHA in total goals with 14, behind only No. 9 Robert Morris (22).“We’re getting our chemistry going,” Avery said. “We struggled with that at the beginning but we’re getting better at it now.”SU currently sits second behind Robert Morris in the CHA standings, three points back of the Colonials. Having played two fewer games than Robert Morris, the Orange has an opportunity to surpass RMU if it wins both games against Lindenwood this weekend.Still, even at the points where Syracuse struggled, the ultimate objective for the Orange is to reach another CHA title game and win the first conference title in program history.“Winning the CHA is the goal,” Munroe said. “We want the title of being the most consistent and dominant team in the conference.” Comments Facebook Twitter Google+ Published on November 29, 2017 at 8:37 pm Contact Adam: [email protected] | @_adamhillman